Toshiba DK14 Developer's Guide
Automatic Call Distribution
Program 14-73 – Queue Size for Alarm 2
Strata DK Programming
5/99
6-33
Autom
a
tic
Call
Call
Distribu
tion
Program 14-73 – Queue Size for Alarm 2
Initialized Default:
Queue Size = 010
Program 14-73 Overview
The system causes the Supervisor
5HVHW4XHXH$ODUP
button to flash and the Supervisor
telephone to sound a continuous beeping alarm when the number of calls in the ACD queue
exceeds the number of calls set in this program for a time duration set in Program 11-7.
exceeds the number of calls set in this program for a time duration set in Program 11-7.
Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and Program 14-8
for more information).
for more information).
6SNU +ROG 6SNU
+ROG 6SNU +ROG 6SNU +ROG
Processor
ACD Group Numbers
Queue Size
RCTUBA/BB
01~08
001~048
RCTUC/D
01~16
001~144
RCTUE/F
01~16
001~200
ACD Group Number
Queue Size
DATA = Queue Size
SELECT = 73
SELECT = ACD Group No.