Panasonic SC-HC20 User Manual

RQTX1051

ENGLISH

Panasonic Consumer Electronics Company,

Division of Panasonic Corporation of North America

One Panasonic Way, Secaucus, New Jersey 07094

Panasonic Home Audio Products

Limited Warranty

Limited Warranty Coverage (For USA and Puerto Rico Only)

If your product does not work properly because of a defect in materials

or workmanship, Panasonic Consumer Electronics Company (referred to

as “the warrantor”) will, for the length of the period indicated on the chart

below, which starts with the date of original purchase (“warranty period”),

at its option either (a) repair your product with new or refurbished parts,

(b) replace it with a new or a refurbished equivalent value product, or

will be made by the warrantor.

Product or Part Name

Parts

Labor

Audio Products (except items below)

1 year

DVD Home Theater System

1 year

USB Reader-writer, PC Card Adapters

(defective exchange)

1 year

Not

Applicable

Accessories: Headphones, cartridges,

Microphones, Adapters

90 days

Rechargeable Batteries, DVD-RAM Disc

(defective exchange)

10 days

Not

Applicable

SD Memory Cards, Rechargeable Battery

Packs (defective exchange)

90 days

Not

Applicable

During the “Labor” warranty period there will be no charge for labor. During

the “Parts” warranty period, there will be no charge for parts. This Limited

Warranty excludes both parts and labor for non-rechargeable batteries,

antennas, and cosmetic parts (cabinet). This warranty only applies to

products purchased and serviced in the United States or Puerto Rico. This

warranty is extended only to the original purchaser of a new product which

was not sold “as is”.

Carry-In or Mail-In Service

To find a service center please visit http://www.panasonic.com/help or call

1-800-211-PANA (7262).
When shipping the unit, carefully pack, include all accessories, and send it

prepaid, adequately insured and preferably in the original carton. If Lithium

Ion batteries are shipped by air the package must be labeled “Contains

Lithium Ion Battery (No lithium metal)”. Damaged batteries are prohibited

from shipment by US Mail. Batteries must be securely packed in a manner

to prevent short-circuiting and a package cannot contain more than 3

Lithium Ion batteries. Include a letter detailing the complaint, a return

address and provide a daytime phone number where you can be reached.

A valid registered receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD,

THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES

RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,

AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE

CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT

SUCH PROOF OF PURCHASE.

Limited Warranty Limits And Exclusions

This warranty ONLY COVERS failures due to defects in materials or

workmanship, and DOES NOT COVER normal wear and tear or cosmetic

damage. The warranty ALSO DOES NOT COVER damages which

occurred in shipment, or failures which are caused by products not supplied

by the warrantor, or failures which result from accidents, misuse, abuse,

neglect, mishandling, misapplication, alteration, faulty installation, set-up

adjustments, misadjustment of consumer controls, improper maintenance,

power line surge, lightning damage, modification, introduction of sand,

humidity or liquids, commercial use such as hotel, office, restaurant, or

other business or rental use of the product, or service by anyone other than

a Factory Service Center or other Authorized Servicer, or damage that is

attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER

“LIMITED WARRANTY COVERAGE”.

THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS

PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.

(As examples, this excludes damages for lost time, travel to and from the

servicer, loss of or damage to media or images, data or other memory or

recorded content. The items listed are not exclusive, but for illustration

only.)

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE

WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD

OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or

consequential damages, or limitations on how long an implied warranty

lasts, so the exclusions may not apply to you.

This warranty gives you specific legal rights and you may also have other

rights which vary from state to state. If a problem with this product develops

during or after the warranty period, you may contact your dealer or Service

Center. If the problem is not handled to your satisfaction, then write to the

warrantor’s Consumer Affairs Department at the addresses listed for the

warrantor.

PARTS AND SERIVCE, WHICH ARE NOT COVERED BY THIS LIMITED

WARRANTY, ARE YOUR RESPONSIBILITY.

Customer Services Directory (United States and Puerto Rico)

Obtain Product Information and Operating Assistance;

locate your nearest Dealer or Service Center; purchase

Parts and Accessories; or make Customer Service and

Literature requests by visiting our Web Site at:

http://www.panasonic.com/help

or, contact us via the web at:

http://www.panasonic.com/contactinfo

You may also contact us directly at:

1-800-211-PANA (7262)

Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

Accessory Purchases (United States and Puerto Rico)

Purchase Parts, Accessories and Instruction Books online for

all Panasonic Products by visiting our Web Site at:

http://www.pstc.panasonic.com

or, send your request by E-mail to:

npcparts@us.panasonic.com

You may also contact us directly at:

1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)

(Monday-Friday 9am-9pm EST)

Panasonic Service and Technology Company

20421 84th Avenue South, Kent, WA 98032

(We accept Visa, MasterCard, Discover Card, American

Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

As of November 2009