Novatel OM-20000149 User Manual

AG-STAR User Manual Rev 2

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If you have a technical issue, browse to the NovAtel Web site at 

 then select Support | 

Helpdesk and Solutions | Knowledge and Forums. Through this page, you can search for information about 
SMART

®

 antennas and other technologies, information about NovAtel hardware and software, and 

installation and operation issues.

Before contacting NovAtel Customer Support about a software problem perform the following steps:

1. Issue the following logging commands to collect data to a file on your computer for 15 minutes:

LOG VERSIONA ONCE

LOG RXSTATUSA ONCE

LOG RXCONFIGA ONCE

LOG RAWEPHEMA ONNEW

LOG BESTPOSA ONTIME 1

LOG RANGEA ONTIME 1

LOG GLORAWEPHEMB ONCHANGED

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2. Send the file containing the logs to NovAtel Customer Support, using either the NovAtel FTP site at 

 or through the

 e-mail address.

3. You can also issue a FRESET command to the receiver to clear any unknown settings.

If you are having a hardware problem, send a list of the troubleshooting steps taken and results.

Use one of the following methods to contact NovAtel Customer Support:

1. For GLONASS channel configuration.



The FRESET command will erase all user settings. You should know your configuration and be 
able to reconfigure the receiver before you send the FRESET command.

Call the NovAtel Hotline at 1-800-NOVATEL (U.S. & Canada)
or +1-403-295-4500 (international)

Fax: +1-403-295-4501
E-mail:

 

Web site:

www.novatel.com

Write: NovAtel Inc.

Customer Support Department 
1120 - 68 Avenue NE
Calgary, AB
Canada, T2E 8S5