Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

145

Setting up night service 

You can administer hunt group night service if you want to direct hunt group calls 
to a night service destination.

Let’s say your helpline on hunt group 3 does not answer calls after 6:00 p.m. 
When customers call after hours, you would like them to hear an announcement 
that asks them to try their call again in the morning.

To set up night service for your helpline, you need to record the announcement (in 
our example, the announcement is on extension 1234) and then modify the hunt 
group to send calls to this extension.

To administer the hunt group for night service:

1. Type 

 and press 

RETURN

.

The 

Hunt Group

 screen appears for hunt group 3.

2. In the Night Service Destination field, type 

.

The destination can be an extension, a recorded announcement extension, a 
vector directory number, a hunt group extension, or 

 if you want to 

direct calls to the attendant.

Calls to hunt group 3 will follow the coverage path assigned to extension 
1234.

3. Press 

ENTER

 to save your changes.

4. Now you need to program a night service button. 

Refer to 

‘‘Adding feature buttons’’ on page 57

 for more information.

HUNT GROUP

Group Number: 3

ACD? n

Group Name: Accounting

Queue? y

Group Extension: 2011

Vector? n

Group Type: ucd-mia

 

Coverage Path: 1

TN: 1

Night Service Destination: 1234

COR: 1

MM Early Answer? n

   

 Security Code: ____ 

 

ISDN Caller Disp: ________

Queue Length: 4

Calls Warning Threshold: ___

Port: x

Extension: ____

Time Warning Threshold: ___

Port: x

Extension: ____