Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
147
Adding call pickup
7
Creating pickup groups
A pickup group is a list of phones where each member of the group can answer
another member’s calls. For example, if you want everyone in the payroll
department to be able to answer calls to any payroll extension (in case someone is
away from their desk), create a pickup group that contains all of the payroll
extensions. Members of a pickup group should be located in the same area so that
they can hear when the other extensions in the group ring.
another member’s calls. For example, if you want everyone in the payroll
department to be able to answer calls to any payroll extension (in case someone is
away from their desk), create a pickup group that contains all of the payroll
extensions. Members of a pickup group should be located in the same area so that
they can hear when the other extensions in the group ring.
Note that each extension may belong to only one pickup group. Also, the
maximum number of pickup groups may be limited by your system configuration.
maximum number of pickup groups may be limited by your system configuration.
To create a pickup group:
1. Type
add pickup-group next
and press
RETURN
.
The
Pickup Group
screen appears. The system selects the next Group
Number for the new pickup group.
2. Enter the extension of each group member.
Up to 50 extensions can belong to one group.
3. Press
ENTER
to save your new group list.
The system automatically completes the name field when you press
ENTER
to save your changes.
Once you define a pickup group, you can assign call-pickup buttons for each
phone in the group or you can give each member the call-pickup feature-access
code. Use the Station screen to assign call-pickup buttons.
phone in the group or you can give each member the call-pickup feature-access
code. Use the Station screen to assign call-pickup buttons.
To allow users to answer calls that are not in their pickup group, you may be able
to use Directed Call Pickup.
to use Directed Call Pickup.
PICKUP GROUP
Group Number: _____
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: _____ 14: _____
2: _____ 15: _____
3: _____ 16: _____
4: _____ 17: _____
5: _____ 18: _____
6: _____ 19: _____
7: _____ 20: _____
8: _____ 21: _____
9: _____ 22: _____
10: _____ 23: _____
11: _____ 24: _____
12: _____ 25: _____
13: _____
1: _____ 14: _____
2: _____ 15: _____
3: _____ 16: _____
4: _____ 17: _____
5: _____ 18: _____
6: _____ 19: _____
7: _____ 20: _____
8: _____ 21: _____
9: _____ 22: _____
10: _____ 23: _____
11: _____ 24: _____
12: _____ 25: _____
13: _____