Polycom (RMX) 1500 User Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide 

Polycom®, Inc. 

1023

If you are using the PFX method to create and send the security certificate to the Collaboration Server, 
certificate files rootCA.pem, pkey.pem and cert.pem must be sent to the Collaboration Server unit. These 
files can be created and sent to the Collaboration Server in two methods:

●  The files rootCA.pem, pkey.pem and cert.pem are provided by a Certificate Authority and are sent 

independently or together with a password file to the Collaboration Server. This is the recommended 

method.

● Alternatively, the TLS certificate files are created internally in the OCS and exported to the 

Collaboration Server workstation from where the files can be downloaded to the Collaboration Server. 

If the certificate is created internally by the OCS, one *.pfx file is created. In addition, a text file 

containing the password that was used during the creation of the *.pfx file is manually created. Both 

files can then be sent from the Collaboration Server workstation to the Collaboration Server unit. 

When the files are sent to the Collaboration Server, the *.pfx file is converted into three certificate files: 

rootCA.pem, pkey.pem and cert.pem. 

Sometimes, the system fails to read the *.pfx file and the conversion process fails. Resending *.pfx 

file again and then resetting the system may resolve the problem.

The following procedure describes how to create the *.PFX file in the OCS and export it so it can be sent to 
the Certificate Authority or to the Collaboration Server.

1 In the OCS Enterprise Pools tree, expand the Pools list and the server pool list.
2 Right-click the pool Front End entity, and click Certificate.

The Office Communicator Server Wizard Welcome window is displayed.

3 Click Next.

The Available Certificate Tasks window is displayed.