Honeywell HW4000 User Manual

Page of 47
HW4000 Portable Generator Owner’s Manual
www.honeywellgenerators.com
29
TROUBLESHOOTING
 
NOTE:
i
For all customer service inquiries, call 1-888-494-3571 or visit www.honeywellgenerators.com. 
ANYONE using or servicing generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death, 
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home 
or garage, EVEN IF doors 
and windows are open.
Only use OUTSIDE and far 
away from windows, doors, and 
vents.
PROBLEM
PROBABLE CAUSE
SOLUTION
Engine will not start or starts 
and runs rough.
1
No fuel.
2
Stale fuel.
3
No engine oil.
4
Spark plug wire (cap) disconnected.
5
Faulty/bad spark plug.
6
Fuel not reaching carburetor.
7
Dirty air cleaner.
8
Dirty spark arrestor screen.
1
Add fuel (page 22).
2
Drain fuel tank; fill with fresh fuel 
(page 27).
3
Add engine oil (page 20).
4
Install spark plug cap over spark plug.
5
Check/replace spark plug (page 24).
6
Clean fuel sediment cup (page 24).
7
Clean or replace air cleaner (page 23).
8
Clean spark arrestor screen (page 25)
Engine suddenly stops.
1
No fuel.
2
No engine oil.
1
Add fuel (page 22).
2
Add engine oil (page 20).
No power at AC receptacle
1
Electrical overload on generator.
2
Poor connection or defective cord 
set.
3
Connected electrical appliance/
equipment is defective.
1
Check all circuit breakers
*
 
for “tripped’ position. 
Reduce electrical load on 
circuit, wait 3 minutes, 
and then push to reset cir-
cuit breaker.
2
Check cord connection. Replace defective 
cord set.
3
Check electrical appliance/equipment for 
defects. Disconnect defective appliance/
equipment from the generator. Have appli-
ance serviced by qualified repair facility.
* Master circuit breaker controls power to all receptacles. Be sure to check master breaker even if you are trying to power from a duplex out-
let.
TABLE 6.  Troubleshooting — Probable Causes and Solutions
Set
Tripped