Quantum 3-05401-03 User Manual
Revison 59 12SEP11
1yr RE + 90d TS
1yr TS + 90d PS
2
GL
Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as w ell as the
installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer
may choose an on-site field call at the then-current price for removal and installation of the replacement Product or
Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight prepaid by Quantum.
Responsibility for loss or damage shall be on Quantum. Quantum shall not be responsible for any handling fees, import
duties or tariffs, or delays as a result of customs.
installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer
may choose an on-site field call at the then-current price for removal and installation of the replacement Product or
Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight prepaid by Quantum.
Responsibility for loss or damage shall be on Quantum. Quantum shall not be responsible for any handling fees, import
duties or tariffs, or delays as a result of customs.
One-year Rapid Exchange (see "1yr RE" above) w ith 90-day 5x9 softw are telephone technical support.
One-year 5x9 telephone softw are support w ith 90-day softw are patch support.
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Rapid Exchange shipments REQUIRE a Return Authorization (RA) number f rom Quantum Customer Support clearly
indicated on the outside of the shipping package and shipped to a Quantum-specified receiving location. The customer
Must also provide Quantum w ith a credit card HOLD or another form of Quantum-specified collateral for security
purposes. Once the defective Product or Part is received by Quantum, the hold/deposit w ill be RELEASED.
indicated on the outside of the shipping package and shipped to a Quantum-specified receiving location. The customer
Must also provide Quantum w ith a credit card HOLD or another form of Quantum-specified collateral for security
purposes. Once the defective Product or Part is received by Quantum, the hold/deposit w ill be RELEASED.
If a credit card or another form of Quantum-specified collateral is not provided, then the replacement product cannot
be sent until defective product has been received by Quantum. In the event the defective Product or Part is not
received by Quantum w ithin fourteen (14) business days after the customer has received a replacement Product or
Part, Quantum w ill convert the hold/deposit to a charge. The requestor is responsible for the f ull retail value of the
missing Product or Part. Additionally, the w arranty w ill be void on the Product or Part that Quantum shipped out as part
of the Rapid Exchange Program AND the Product or Part that w as not returned. Replacement Products or Parts shall
be furnished on an exchange basis and may be either new or reconditioned as new .
be sent until defective product has been received by Quantum. In the event the defective Product or Part is not
received by Quantum w ithin fourteen (14) business days after the customer has received a replacement Product or
Part, Quantum w ill convert the hold/deposit to a charge. The requestor is responsible for the f ull retail value of the
missing Product or Part. Additionally, the w arranty w ill be void on the Product or Part that Quantum shipped out as part
of the Rapid Exchange Program AND the Product or Part that w as not returned. Replacement Products or Parts shall
be furnished on an exchange basis and may be either new or reconditioned as new .
2yr GL
2yr RE
30d BL
30d RE
Tw o-year Rapid Exchange (see "1yr RE" above) w ith tw o-year 5x9 hardw are telephone technical support.
Thirty-day on-site Bronze Level (5x9xNext Business Day) response, or corresponding library w arranty or service
agreement, w hichever is longer. If a service agreement is in effect, the service agreement price w ill be adjusted to
reflect the new configuration, if appropriate, if there is six or more months remaining on the service agreement.
Bronze Level coverage is not available in all areas and, w here not available, the w arranty is an Advanced Parts
Replacement w arranty during the w arranty period and Bronze Level response may be available at an additional
charge. Please contact your local Quantum representative for more information concerning areas w here Bronze Level
coverage is available.
agreement, w hichever is longer. If a service agreement is in effect, the service agreement price w ill be adjusted to
reflect the new configuration, if appropriate, if there is six or more months remaining on the service agreement.
Bronze Level coverage is not available in all areas and, w here not available, the w arranty is an Advanced Parts
Replacement w arranty during the w arranty period and Bronze Level response may be available at an additional
charge. Please contact your local Quantum representative for more information concerning areas w here Bronze Level
coverage is available.
Thirty-day Rapid Exchange (see "1yr RE" above) w ith thirty-day 5x9 hardw are telephone technical support.
3yr FE
Three-year Fast Exchange. In the event of a problem, customers simply contact Quantum Technical Assistance Center
(QTAC). Customers w ill be assisted in diagnosing the problem, and if it can't be fixed over the phone, a free
replacement unit w ill be shipped. In return, the defective unit is shipped back to Quantum. The unit w ill be dispatched
w ithin 24 hours of QTAC determining that the unit is defective. Provided a customer contacts and completes all of the
necessary paperw ork prior to 1PM Mountain Standard Time, Quantum w ill send out a replacement unit that same day,
w hich w ill arrive w ithin 24 hours at the customer site If the carrier has an unforeseen event that delays the shipment
(QTAC). Customers w ill be assisted in diagnosing the problem, and if it can't be fixed over the phone, a free
replacement unit w ill be shipped. In return, the defective unit is shipped back to Quantum. The unit w ill be dispatched
w ithin 24 hours of QTAC determining that the unit is defective. Provided a customer contacts and completes all of the
necessary paperw ork prior to 1PM Mountain Standard Time, Quantum w ill send out a replacement unit that same day,
w hich w ill arrive w ithin 24 hours at the customer site If the carrier has an unforeseen event that delays the shipment
Tw o-year on-site Gold Level (7x24x4-hour response) w ith tw o-year 7x24 telephone technical support. Gold Level
coverage is not available in all areas. Please contact your local Quantum representative for more information
concerning areas w here Bronze Level coverage is available.
coverage is not available in all areas. Please contact your local Quantum representative for more information
concerning areas w here Bronze Level coverage is available.
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