Panasonic KX-MB2000 User Manual
Problem
Cause & Solution
I cannot select the desired
receiving mode.
receiving mode.
R If you want to set FAX ONLY mode:
– press MFax Auto AnswerN repeatedly to turn ON the MFax Auto
AnswerN light.
R If you want to set TEL mode:
– press MFax Auto AnswerN repeatedly to turn OFF the MFax Auto
AnswerN light.
R The Distinctive Ring of feature #430 is activated (page 53).
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 61).
page 61).
I cannot hear a dial tone.
R The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 17).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls.
R The dialing mode setting may be wrong. Change the setting (feature #120
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
they only hear a fax tone and
cannot talk.
used for faxes.
R If you use a Distinctive Ring service, make sure you have set the same ring
The MRedialN or MPauseN
button does not function
properly.
button does not function
properly.
R If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
redialed.
The receiving mode does not
function properly.
function properly.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
voice mail messages, I am
interrupted by the fax tone.
R You are probably entering MGN MBN M9N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 61).
feature OFF or reprogram the activation code (feature #434 on page 61).
I cannot receive a fax
document on the computer.
document on the computer.
R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 62)
– Computer setting for the PC fax reception (feature #443 on page 24)
– Computer setting for the PC fax reception (feature #443 on page 24)
I cannot display a received fax
document on the web
browser.
document on the web
browser.
R Make sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 50)
– Web fax preview access code (feature #450 on page 50)
– Web fax preview access code (feature #450 on page 50)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
I cannot erase a received fax
document on the web
browser.
document on the web
browser.
R View, print or save a received fax document before erasing (page 50).
For assistance, please visit http://www.panasonic.com/help
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11. Help