Panasonic KX-FLB851 User Manual
9. Help
73
For assistance, please visit http://www.panasonic.com/consumersupport
Troubleshooting
9.3 When a function does not work, check here
9.3.1 Initial settings
9.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
connections.
L
If you connected the unit through a computer modem, connect the
unit directly to a telephone line jack.
unit directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong. Change the setting
(feature #120 on page 20).
(feature #120 on page 20).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 22).
Problem
Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
for faxes.
L
If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 41).
same ring pattern assigned by the telephone company (page 41).
The {PAUSE} button does
not function properly.
not function properly.
L
If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
not function properly.
L
Distinctive Ring is set (feature #430 on page 41).
During programming, I
cannot enter the code or
ID number.
cannot enter the code or
ID number.
L
All or part of the number is the same. Change the number: feature
#322 (page 62) and #434 (page 64).
#322 (page 62) and #434 (page 64).
The unit beeps.
L
The memory reception alert of feature #437 is ON (page 65), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
my voice mail messages, I
am interrupted by the fax
tone.
L
You are probably entering {*} {#} {9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #434 on page 64).
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #434 on page 64).
The output tray becomes
full quickly or the
recording paper does not
stack properly on the
output tray.
full quickly or the
recording paper does not
stack properly on the
output tray.
L
High humidity may cause the recording paper to curl. Try turning
the paper over and re-inserting it. If the curl on the paper is heavy,
please remove it from the output tray. If you still have this problem,
contact our service personnel.
the paper over and re-inserting it. If the curl on the paper is heavy,
please remove it from the output tray. If you still have this problem,
contact our service personnel.
FLB851-PFQX2175YA-en.book Page 73 Thursday, September 8, 2005 2:24 PM