Xerox 7428 User Manual
IPP Troubleshooting
WorkCentre 7425/7428/7435
System Administrator Guide
199
At the Computer
Note:
As IPP (the Internet Printing Protocol) is supported by all Windows computers, the following
procedure is written specifically for Windows. The IPP printing service is available for other computer
operating systems through downloads from the Microsoft Web site. In general, troubleshooting
procedures for other operating systems will be similar to this one.
operating systems through downloads from the Microsoft Web site. In general, troubleshooting
procedures for other operating systems will be similar to this one.
1. Open your Web browser and enter the TCP/IP address of the printer in the Address or Location
field. Press Enter. If the printer's CentreWare Internet Services (Web pages) begin to display on the
computer, you are communicating with the printer. If not, make sure that your Web browser is not
set to use a proxy server and repeat the procedure. If unsuccessful, perform the next step.
computer, you are communicating with the printer. If not, make sure that your Web browser is not
set to use a proxy server and repeat the procedure. If unsuccessful, perform the next step.
2. Verify that the Internet protocol (TCP/IP) is installed in the Windows 2000 or XP computer. On the
Windows 2000 Desktop, right click My Network Places and select Properties. Right click Local
Area Connection and select Properties. On the Windows XP desktop, click Start, Control Panel,
and double click Network Connections. Right click the Local Area Connection icon and select
Properties. Verify that the Internet Protocol (TCP/IP) has been loaded. If it has, click (highlight) this
item with your mouse and click the Properties button to verify that this computer is using either a
dynamic or static method to obtain a valid TCP/IP address, and that the computer's host name is
being resolved using DNS. If the TCP/IP protocol is not loaded, click the Install… button, then
select Protocol as the type of network component that you wish to install. Click the Add… button
and select Internet Protocol (TCP/IP). With your operating system installer disk readily available,
click the Have Disk… button and follow any remaining instructions. Once the protocol has been
installed, you can click (highlight) the item with your mouse and click the Properties button to
verify or set up the method being used for TCP/IP addressing.
Area Connection and select Properties. On the Windows XP desktop, click Start, Control Panel,
and double click Network Connections. Right click the Local Area Connection icon and select
Properties. Verify that the Internet Protocol (TCP/IP) has been loaded. If it has, click (highlight) this
item with your mouse and click the Properties button to verify that this computer is using either a
dynamic or static method to obtain a valid TCP/IP address, and that the computer's host name is
being resolved using DNS. If the TCP/IP protocol is not loaded, click the Install… button, then
select Protocol as the type of network component that you wish to install. Click the Add… button
and select Internet Protocol (TCP/IP). With your operating system installer disk readily available,
click the Have Disk… button and follow any remaining instructions. Once the protocol has been
installed, you can click (highlight) the item with your mouse and click the Properties button to
verify or set up the method being used for TCP/IP addressing.
3. Perform ping tests to verify successful packet transmission first to the computer's NIC, then to the
Gateway (if being used), then to the printer's NIC. To run Ping Tests, click Start, Run, then type:
ping xxx.xxx.xxx.xxx and press Enter. Note that there is a space between the word ping and the
first xxx. Let xxx.xxx.xxx.xxx first represent the computer's IP address, then the IP address of the
default gateway, and finally the IP address of the printer. If successful, you will receive a reply such
as: Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128. If you receive Time Out or 0 bytes
received notifications, the printer being pinged is incorrectly configured or malfunctioning.
ping xxx.xxx.xxx.xxx and press Enter. Note that there is a space between the word ping and the
first xxx. Let xxx.xxx.xxx.xxx first represent the computer's IP address, then the IP address of the
default gateway, and finally the IP address of the printer. If successful, you will receive a reply such
as: Reply from xxx.xxx.xxx.xxx: bytes=32 time<10ms TTL=128. If you receive Time Out or 0 bytes
received notifications, the printer being pinged is incorrectly configured or malfunctioning.
4. If Web browser and Ping Tests are successful but you are still unable to print to the printer, verify
that the driver is using an IPP Port to print through. From the Windows desktop, select Start,
Settings, Printers (Start/Printers and Faxes in XP), right click the printer's icon, and select
Properties. Select the Ports Tab and verify that the IPP Port being printed through matches the IP
Address, or fully qualified Domain Name, of the Printer. If the IP address (or fully qualified Domain
Name) does not match, you are printing to the wrong device on the network. Either select the
correct port from the displayed list, or use the Add Port button to create a new IPP port with an IP
Address (or fully qualified Domain Name) matching that of your printer.
Settings, Printers (Start/Printers and Faxes in XP), right click the printer's icon, and select
Properties. Select the Ports Tab and verify that the IPP Port being printed through matches the IP
Address, or fully qualified Domain Name, of the Printer. If the IP address (or fully qualified Domain
Name) does not match, you are printing to the wrong device on the network. Either select the
correct port from the displayed list, or use the Add Port button to create a new IPP port with an IP
Address (or fully qualified Domain Name) matching that of your printer.
Note:
A fully qualified Domain Name consists of the printer's internet Host Name, followed by its
internet domain name, separated by periods.
5. Note that access to this printer's Services can be restricted by Host IP addresses. This feature could