Xerox 701P42722_EN User Manual

Page of 134
13 Problem Solving 
120
Xerox CopyCentre/WorkCentre 118 System Administration Guide
A network error occurs on the 
network between the client 
and the machine.
Use the PING command to 
check the communication 
status.
Check the error.
The printer entry setting is 
not correctly defined on the 
client.
Check the printer entry 
setting on the client. Check 
the /etc/printcap file of the 
client or use the lpstat 
command to troubleshoot.
Define the correct printer 
entry setting.
The system is in offline.
Check if the online lamp is 
off.
Exit the pause or the 
machine setting mode, and 
then check if the online lamp 
comes on.
The print data size sent in 
one print command exceeds 
the buffer memory size (in 
spool mode).
Check the upper limit of the 
receiving data size, and then 
compare it with the size of 
print data to be sent as one 
job.
<Action -1>
When the print data size 
exceeds the maximum 
receiving data size in one file, 
divide the file into files 
smaller than the maximum, 
then re-send the print 
request.
<Action -2>
When the print data size 
exceeds the maximum 
receiving data size in multiple 
files, reduce the number of 
files to be printed at one time.
A fault occurred during print 
processing.
Check the LPD error 
message displayed on the 
control panel.
Switch the machine off and 
on.
The specified transmission 
speed is different from the 
transmission speed of the 
network.
Check whether the 
transmission speed is 
specified correctly.
Specify the correct 
transmission speed.
The client and machine are in 
different rings connected via 
a bridge, and the source 
routing is inactivated.
Check whether the source 
routing is specified correctly.
Activate the source routing.
The data format of the print 
job does not match the print 
environment of the client 
(print data sent from the 
client contains TBCP).
Specify PSASC as the printer 
name.
Cause
Confirmation Method
Action