Xerox 701P42722_EN User Manual

This section explains what to do when a problem occurs while using CentreWare 
Internet Services. The possible causes, confirmation methods, and actions are as 
follows. If a problem still exists after the corrective action has been performed, follow 
the Problem Solving Procedures on page 111 to seek further assistance.

Unable to obtain the required 
print results.

Check that the print language 
between the machine and the 
print driver are consistent.

Select the print language 
correctly. If the print language 
of the machine is in the dump 
mode, the data sent from the 
Macintosh will be printed in 
hexadecimal notations.

Check the installation 
procedure for the print 
driver.Check the print driver 
which came with the machine 
displays in Chooser.

Install the print driver 
correctly.If a print driver of a 
third party is used, you may 
have unexpected results.If 
garbled characters are still 
printed, contact the Xerox  
Welcome Center.

The machine is not 
connected.

Check that the machine is 
selected in Chooser. If the 
machine is processing 
another job, the job must be 
completed before the 
machine can be connected.

Select the machine in 
Chooser.

Check that the EtherTalk port 
is activated or the machine is 
in the offline mode.

Activate the port or exit the 
offline mode.If the machine 
still cannot be connected, 
contact the Xerox Welcome 
Center.

Although the machine is 
connected, the machine does 
not print.

Check that the machine is 
switched on, paper jam has 
occurred in the machine, or 
the network is faulty.

If the problem remains, 
contact the Xerox Welcome 
Center.

A message to reboot the 
machine is displayed on the 
screen.

Check that the EtherTalk 
function has failed.

Switch the machine off and 
on.If the message still 
displays, contact the Xerox 
Support Center.