Xerox 3119 User Manual

Troubleshooting

9.1

This chapter gives helpful information for what to do if you 

encounter an error.

This chapter includes:
• Clearing paper jams
• Understanding the Status LED
• Understanding display messages
• Solving other problems

When a paper jam occurs, Paper Jam appears on the display. 

Refer to the table below to locate and clear the paper jam.

To avoid tearing the paper, pull out the jammed paper gently 

and slowly. Follow the instructions in the following sections to 

clear the jam. 

Open and close the front cover. The jammed paper 

automatically exits the machine.

If the paper does not exit, continue to step 2.

Pull the paper input tray out. 

In the paper input tray

below and

[Paper Jam 1] 

In the fuser area or around 

the toner cartridge
In the manual feeder

[Paper Jam 2] 

In the paper exit area

Remove the jammed paper by gently pulling it straight 

out.

If there is any resistance and the paper does not move 

when you pull, or if you cannot see the paper in this area, 

check the fuser area around the toner cartridge. See 

page 9.2. 

Insert the paper input tray into the machine until it snaps 

into place.

Open and close the front cover to resume printing.

If the paper is not feeding properly, pull the paper out of 

the machine.

To resume printing, open and close the front cover.