Runco CP-52HD User Manual

 

 

In the event of a product defect, please follow the warranty claim procedure provided below: 

 

The customer is required to contact a Runco dealer or Runco Technical Support via email at support@runco.com or 
via phone at (toll free) 800-23-RUNCO (800-237-8626).  If the customer is located outside North America, call +3589 
4200 554 in Europe for product service.  

 

Be prepared to provide the date of purchase, the place of purchase, serial number, product model number, 
description of the problem and troubleshooting steps already attempted.   

 

Runco Technical Support staff will attempt to correct any minor issues that may be causing the problem.  If Runco is 
unable to resolve the problem through troubleshooting, a Return Material Authorization (RMA) number will be issued 
for the exchange of the defective product if it is determined that the claim was made within the coverage period of the 
Standard Limited Warranty.   

 

If it is determined that the Standard Limited Warranty applies to the claim, the customer will need to return the 
defective product to the Runco repair depot location specified by the Runco technical support representative.  The 
customer will need to properly package the defective product, consisting of the product only, and not include any 
accessories (e.g., cables, remotes, carrying cases, lens, lens cap and other peripherals) and return it to the Runco 
repair depot specified by the technical support representative.  It is the customer

‟

s responsibility to properly package 

the hardware, include all appropriate materials, and return it to the location specified by the Runco technical support 
department.  The customer will need to address and resolve any shipping damage claims directly with the shipping 
company. 

 

The customer is responsible for providing a suitable box to ship the defective product to an authorized Runco repair 
depot.  Boxes may be purchased from a Runco technical support representative. 

 

The customer is responsible for paying freight charges to ship the defective product to an authorized Runco repair 
depot. 

 

For in-warranty repairs, Runco will pay freight charges to return the repaired/replacement product (which shall not 
include accessories--e.g., cables, remotes, carrying cases, lens cap and other peripherals sold with the Runco 
product) to the customer from the Runco repair depot. 

 

Once an RMA has been created, the customer may contact serviceorders@runco.com for follow-up questions or 
confirmation status of the claim process. 

 

This RuncoCare Standard Limited Warranty does not include or is limited by the following: 
1.

 

Products not purchased from an authorized Runco dealer  

2.

 

Rental costs incurred by the customer in the event of product defect or failure 

3.

 

Any product with a defaced, modified, or removed serial number   

4.

 

Damage, deterioration, or malfunction resulting from: 
a.

 

Accident,  abuse,  misuse,  neglect,  improper  ventilation,  fire,  water,  disaster,  lightning,  or  other  acts  of  nature, 
smoke  exposure  (cigarette  or  otherwise),  unauthorized  product  modification  (including  use  of  an  unauthorized 
mount), or failure to follow instructions supplied with the product 

b.

 

Repair or attempted repair by anyone not authorized by Runco 

c.

 

Any damage to the product due to shipment 

d.

 

Removal or installation of the product 

e.

 

Causes external to the product, such as electric power fluctuations or failure 

f.

 

Use  of  supplies  or  parts  (including  lamps)  that  are  not  purchased  from  Runco  or  do  not  meet  Runco

‟

s 

specifications 

g.

 

Normal wear and tear 

h.

 

Expected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed 

i.

 

Customer caused defects, including but not limited to, scratched/defaced/altered plastics 

j.

 

Failure to follow maintenance procedures as outlined in the product

‟

s user guide where a schedule is specified for 

regular cleaning of the product 

k.

 

Opening the product and/or tampering with internal circuitry 

l.

 

Products lost, stolen or discarded