DELL DL2100 User Manual

Troubleshooting Your System

159

Troubleshooting a Hard Drive

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

1 Run the appropriate online diagnostic test. See "Using Dell Online 

Depending on the results of the diagnostics test, proceed as needed 
through the following steps.

2 Remove the bezel. See "Removing the Front Bezel."
3 If your hard drives are configured in a RAID array, perform the following 

steps.

a

Restart the system and enter the host adapter configuration utility 
program by pressing <Ctrl><R> for a PERC controller or 
<Ctrl><C> for a SAS controller. 

See the documentation supplied with the host adapter for information 
about the configuration utility.

b

Ensure that the hard drive(s) have been configured correctly for the 
RAID array. 

c

Take the hard drive offline and then reseat the hard drive. See 
"Removing a Hot-Swap Hard Drive."

d

Exit the configuration utility and allow the system to boot to the 
operating system.

4 Ensure that the required device drivers for your controller card are installed 

and are configured correctly. See the operating system documentation for 
more information.

5 Restart the system, enter the System Setup program, and verify that the 

controller is enabled and the drives appear in the System Setup program. 
See "Using the System Setup Program and UEFI Boot Manager."