Sony VGP-WKB1 User Manual

26

 

GB

If you experience any of the following difficulties while using the keyboard
and mouse, use this troubleshooting guide to solve the problem. If a
problem persists, consult your nearest Sony dealer.

Nothing happens
when I press a mouse
button.

• The receiver is not connected properly to the USB port.

c Close all programs, reconnect the receiver to your

computer and re-enable communication between the
keyboard and mouse and the receiver.

• The operating system is not compatible.

c Use a supported operating system.

• The USB port is not available.

c Check the “System Properties” of your computer.

• The mouse batteries are exhausted.

c If the power does not come on even when the ON/

OFF(power) switch is set to ON, replace the batteries.
For details, see “Setting Up” (page 10).

• The mouse and receiver are not communicating.

c Proceed as described in “Enabling communication

between the keyboard and mouse and  the receiver” to
ensure that proper communication is possible (page 13).

c In some usage environments, the usable distance may be

notably shorter, preventing normal operation. Ensure
that the receiver is not closer than 8 in.(20 cm) to the
computer, display, and other electronic devices.

c If the mouse is too far from the receiver, communication

is not possible. Move the mouse and receiver closer
together.

• The mouse is being used on an unsuitable surface.

c When used on a mirror, glass, or other shiny surface or

on a transparent or strongly patterned surface, the sensor
at the bottom of the mouse may not be able to correctly
detect the mouse movements. In such cases, use a
mouse pad.