Promise Technology J610s User Manual
VTrak J610s, J310s Product Manual
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In addition, leaving one power supply off reduces air flow through the J610s
or J310s enclosure and can contribute to overheating. Always switch on both
power supplies if your J610s or J310s unit has two.
or J310s enclosure and can contribute to overheating. Always switch on both
power supplies if your J610s or J310s unit has two.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Important
Promise offers 24x7 live technical support (in English only) for
registered owners of VTrak products. To register, point your
browser to:
registered owners of VTrak products. To register, point your
browser to:
Promise Online™ Web Site
Promise Online™ eSupport
(technical documents, drivers, utilities, etc.)
(online request form)