DELL LG7_bk0 User Manual

Troubleshooting

137

The DELL logo appears twice as the device starts up.

3

When the DELL logo appears the second time, touch and hold the 

Menu button 

 until “Safe mode” appears at the bottom of the 

screen.

 

NOTE: 

To exit Safe mode, turn off your device and turn it on again.

Emergency Recovery

If your device does not turn on or respond due to corrupt system files, 
you can perform an emergency recovery by restoring your device to 
the factory default state, or by upgrading the software on your device.

To restore your device to the factory default state

1

Press and hold the power button 

 and then touch the Power 

off option on the screen to turn off the device.

2

Press and hold the volume up button 

, and without 

releasing 

 press and hold the power button 

, until the 

configuration menu appears on the screen.

3

To restore the device to the factory default state, press the 
volume up button 

 or the volume down button 

 to 

move the highlight bar on the menu to either of these options:

•

Factory reset (User data only): Restores the device to the 
factory default state and erases all your user data including 
contacts, settings, and downloaded applications from the 
internal application storage.

•

Factory reset (User data and internal tablet storage): 
Restores the device to the factory default state and erases the 
following data:

–All your user data including contacts, settings, and 

downloaded applications stored in the internal application 
storage.

–All your personal files except the preinstalled ones stored in 

the internal tablet storage.

4

Press the power button 

 to start the reset process.

LG7_bk0.book  Page 137  Monday, September 5, 2011  6:30 PM