OKI 4580 User Manual
Warranty, Regulatory, and Safety Information
81
Oki Data Contact Locations: U.S. & Canada
United States
Oki Data Americas, Inc.
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Phone: 1-800-654-3282
Fax: 1-856-222-5247
Canada
Oki Data Americas, Inc.
2735 Matheson Blvd. East, Unit 1
Mississauga, Ontario
Canada L4W 4M8
Phone: 1-800-654-3282
Fax: 1-905-238-4421
Sales and Service Dealers: U.S. & Canada
Consult the store location where you purchased
your machine, or contact Oki Data for the location
of the nearest Authorized Oki Data Service Dealer.
your machine, or contact Oki Data for the location
of the nearest Authorized Oki Data Service Dealer.
Prices and minimum charges may vary.
Proof of purchase is required for warranty work. Be
sure to retain your purchase documents.
sure to retain your purchase documents.
Telephone Support
1-800-654-3282 (1-800-OKI-DATA)
Toll Free in the U.S. and Canada
Automated Attendant
For quick answers to commonly-asked questions,
the Automated Attendant is available 24 hours a
day, 7 days a week. The system can provide
immediate assistance with:
the Automated Attendant is available 24 hours a
day, 7 days a week. The system can provide
immediate assistance with:
·
Basic operating procedures
·
Sales and service referrals
·
Parts and consumable referrals
·
Product information
Customer Support Professionals
Customer Support Professionals are available 24
hours a day, 7 days a week. Please be sure that
you are calling from a telephone close to your
machine so you can describe your problem accu-
rately.
hours a day, 7 days a week. Please be sure that
you are calling from a telephone close to your
machine so you can describe your problem accu-
rately.
Our Customer Support Professionals are trained on
all current OKI products. They can answer your
questions regarding:
all current OKI products. They can answer your
questions regarding:
·
Locations of sales and service dealers
·
Installation of your machine
·
Usage/normal maintenance of your ma-
chine
chine
·
Error message interpretation/solutions
·
Parts and supplies identification
·
Consumer relations
Note: Customer Support Representatives are
not trained to provide assistance with
the use of commercial software pack-
ages. Please consult your software
user’s manual for times and availability
of their support.
the use of commercial software pack-
ages. Please consult your software
user’s manual for times and availability
of their support.
Overnight Exchange: U.S. & Canada
Note: Available in the United States and
Canada.
If you choose to use our Overnight Exchange
service, call 1-800-654-3282 (1-800-OKI-DATA):
our trained personnel will try to solve your problem
over the phone. If they determine that your hard-
ware is defective, an exchange unit will be shipped
to you via air express. Have your credit card
available, as our representative will be asking for
this information. You will receive the exchange unit
the next business day, or no later than the second
business day.
service, call 1-800-654-3282 (1-800-OKI-DATA):
our trained personnel will try to solve your problem
over the phone. If they determine that your hard-
ware is defective, an exchange unit will be shipped
to you via air express. Have your credit card
available, as our representative will be asking for
this information. You will receive the exchange unit
the next business day, or no later than the second
business day.
Return the original product to Oki Data by using the
same packaging materials you received with the
exchange product. You must pack the unit accord-
ing to the instructions on the package. The product
to be returned must be made available for pickup
by Oki Data’s representative within 2 business days
of your receipt of the exchange unit: failure to do so
may result in your being charged the full price of
the exchange unit. Before you ship the product,
remove the image drum and toner cartridge to
prevent damage to the product during shipment:
failure to do so may result in a fee for cleaning/
repairs, which will be charged to your account.
same packaging materials you received with the
exchange product. You must pack the unit accord-
ing to the instructions on the package. The product
to be returned must be made available for pickup
by Oki Data’s representative within 2 business days
of your receipt of the exchange unit: failure to do so
may result in your being charged the full price of
the exchange unit. Before you ship the product,
remove the image drum and toner cartridge to
prevent damage to the product during shipment:
failure to do so may result in a fee for cleaning/
repairs, which will be charged to your account.
When Overnight Exchange is used, the returned
machine becomes the property of Oki Data. Ex-
change units may be new or repaired/recondi-
tioned, at the option of Oki Data: the exchange unit
machine becomes the property of Oki Data. Ex-
change units may be new or repaired/recondi-
tioned, at the option of Oki Data: the exchange unit