Epson 386/33 PLUS User Manual

You should not encounter any difficulties as you set up and use

your computer, but if anything out of the ordinary happens,

refer to this appendix. You can correct most problems by

adjusting a cable connection, repeating a software procedure, or

resetting the computer.

Besides trying the suggestions in this chapter, you can run

diagnostics checks on the various components of your

computer system. See Appendix B for instructions. If the

suggestions here or in Appendix B do not solve the problem,

see “Where to Get Help” in the Introduction.

When you request technical assistance, be ready to provide the

serial number of your computer, its ROM BIOS version

number, its configuration (including the type of disk drives,

monitor, and option cards), and the names and version

numbers of any software programs you are using.

You can find the serial number on the computer’s back panel. If

you are able to use your computer, follow the steps below to

obtain information about your configuration, as well as your

ROM BIOS and MS-DOS (or other operating system) version

numbers.

1. If you do not have a hard disk, insert the MS-DOS Startup

diskette (or other system diskette) in drive A.

2. Turn on your computer or press the RESET button to

reboot it.