Sony PCG-XG19 Manual

69

Getting Help

Sony provides several support options for your Sony computer. When 
you have questions about your computer and the preinstalled software, 
check these sources for answers, in the following sequence:

1

Contains Frequently Asked Questions, the most 
up-to-date information on using your computer, and 
software support information.

2

The User Guide (this manual) contains information 
on how to get the most from your computer, find 
help, and solve common problems. It also contains 
product specifications.

3

The electronic document contains additional 
information on customizing your computer. You can 
access this guide from the Windows Start menu by 
selecting Help Center/Step 1/Documentation.

4

Manuals and 
online help files 
that may 
accompany 
your 
preinstalled 
software

Most of the manuals for preinstalled software are 
located on your hard disk drive as online help files. 
You can access the online help files from the Help 
menu in the specific application. A printed manual is 
available for some applications.

5

Knowledge 
Database

Provides instant access to information on commonly 
encountered problems. Enter a description of your 
problem and the Knowledge Database searches for 
the corresponding solutions online. You can access 
the Sony Knowledge Database at:
http://www.sony.com/pcsupport