Sony PCG-XG19 Manual
Troubleshooting
71
Troubleshooting
This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Customer
Support.
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Customer
Support.
My computer does not start
❑
❑
Check that the computer is plugged into a power source and that it is
turned on. Check that the power indicator on the front panel of the
computer indicates that the power is on.
turned on. Check that the power indicator on the front panel of the
computer indicates that the power is on.
❑
Check that the battery packs are inserted properly and that they are
charged.
charged.
❑
Make sure there is no diskette in the floppy disk drive.
❑
Confirm that the power cord and all cables are connected firmly, as
described in “Connecting Peripheral Devices” on page 47.
described in “Connecting Peripheral Devices” on page 47.
❑
If you plugged the computer into a power strip or UPS, make sure the
power strip or UPS is turned on and working.
power strip or UPS is turned on and working.
❑
If you are using an external display, check that it is plugged into a
power source and turned on. Check that the brightness and contrast
controls are adjusted correctly. See the manual that came with your
display for details.
power source and turned on. Check that the brightness and contrast
controls are adjusted correctly. See the manual that came with your
display for details.
❑
Moisture condensation may have occurred. Do not use the computer
for at least one hour and then turn on the computer.
for at least one hour and then turn on the computer.
❑
Take the battery pack off the computer, unplug the power cord and
plug it again, then turn on the power.
plug it again, then turn on the power.
❑
When the internal backup battery is low on power, it may not be able
to start your system properly. The message “Press <F1> to resume,
<F2> to setup” would appear at the bottom of the display. Should this
happen:
to start your system properly. The message “Press <F1> to resume,
<F2> to setup” would appear at the bottom of the display. Should this
happen:
1
Press F2. The BIOS Setup menu appears.
2
Set the date (month/day/year). Press Enter to move to the next item.
To enter 01/31/2000, for example, type 1, press Enter, type 31, press
Enter, type 2000, then press Enter.
To enter 01/31/2000, for example, type 1, press Enter, type 31, press
Enter, type 2000, then press Enter.
✍
When you reconnect devices be sure to turn off the computer as described in Shutting Down
Your Computer on page 15. Turning off the computer using other methods may result in
data loss.