Nortel Networks P0908544 User Manual

Getting started  21

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

There are two ways Enterprise Edge Attendant Console can notify an attendant of 
incoming calls:

•

If an attendant keeps the Attendant window minimized and works on other 
tasks, they are notified of incoming calls with a Call Notification dialog box. 
The attendant can answer the call by clicking Take on the dialog box or ignore 
the call and let another attendant answer it.

•

If the Attendant window is not minimized, the attendant is notified of an 
incoming call by Ringing Loop button.

To activate call notification:

1. On the Tools menu click Options.

The Options dialog box appears.

2. In the Pop “Call Notification” dialog box when list, click either check box:

Assigned extension rings - The attendant is notified of calls to the assigned 
extensions.

or

My extension rings -The attendant is notified when their own extension has an 
incoming call.

If both check boxes are clear, the attendant is not notified of calls when the 
window is minimized.

3. Click the OK button.

When an outside call arrives for an assigned extension, a Call Notification dialog 
box appears to inform the assistant attendant of the call. Internal calls from an 
extension to an assigned extension are not displayed on the assistant attendant’s 
window.