Nortel Networks P0908544 User Manual

22  Getting started

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

Part-time attendants can have the Attendant window minimized or under another 
window. The attendant can restore the Attendant window from the taskbar by 
clicking the Enterprise Edge Attendant Console Attendant taskbar button. A 
quicker method is to set the Attendant window to restore automatically.

The Attendant component can automatically restore the window when the 
attendant’s extension goes off-hook (“active”).

To set the Attendant window to restore automatically:

1. On the Tools menu click Options.

The Options dialog box appears with the Options tab open.

2. In the Restore minimized Attendant screen when option, click the Call 

Answered on Attendant extension check box.

3. Click the OK button.

When an outside call arrives for an assigned extension, a Call Notification dialog 
box appears to inform the assistant attendant of the call. Internal calls from an 
extension to an assigned extension are not displayed on the assistant attendant’s 
window.

The Selected tab lets the attendant can view a selected subset of the full directory. 
This is useful if the attendant’s incoming calls are directed to a limited number of 
extensions.

To display selected extensions in the Directory list of the Attendant window:

1. On the Tools menu click Options.

The Options dialog box appears with the Options tab open.

2. Click the Selected tab.

3. To add an extension, click the extension you want in the All extensions list and 

click 

to copy it to the Selected extensions list.

To remove an extension from the Selected extensions list, click the extension 
number in the Selected extensions list and click 

.

4. Click the OK button.