Nortel Networks P0908544 User Manual
38 Using the Attendant window
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
The following buttons are in the call processing area:
Using the Directory options
The Directory options are at the bottom of the Attendant window. They contains
tabbed directories that show various views of the extensions on your Enterprise
Edge telephone system. The Directory options also contain buttons and boxes for
searching and editing extension and employee information.
tabbed directories that show various views of the extensions on your Enterprise
Edge telephone system. The Directory options also contain buttons and boxes for
searching and editing extension and employee information.
Search and edit functions in the Directory options
The buttons and boxes in the Directory options are used to search for and edit
employee information that appears in the Directory list:.
employee information that appears in the Directory list:.
transfers the active call to the extension number in the Target
list box.
list box.
screens a call transfer of an active call to the extension
number in the Target list box. Click the Screen button and the
caller is put on hold. The caller is connected to the Target
extension when you click Transfer Now in the Screen
Transfer dialog box.
number in the Target list box. Click the Screen button and the
caller is put on hold. The caller is connected to the Target
extension when you click Transfer Now in the Screen
Transfer dialog box.
opens the Page dialog box.
makes a call from the attendant’s extension to the number in
the Target list box.
the Target list box.
transfers the active call to the voice message mailbox of the
extension in the Target list box so the caller can leave a
message.
extension in the Target list box so the caller can leave a
message.
places a call on hold at the target extension.
accesses Centrex/CO line features (such as off-premise
transfer or conference) or other systems or carriers while on
an outside call. It is also used to tone dial the digits in the
Target list box.
transfer or conference) or other systems or carriers while on
an outside call. It is also used to tone dial the digits in the
Target list box.
indicates the status of the employee. When
you select a category from the list box, a
corresponding icon appears in the first
column of the Directory list. The available
category are: None, Not at Desk and Out of
Office.
you select a category from the list box, a
corresponding icon appears in the first
column of the Directory list. The available
category are: None, Not at Desk and Out of
Office.
used to enter information about individual
employees.
employees.