Nortel Networks P0908544 User Manual

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

With Enterprise Edge Attendant Console, you can manage calls using either your 
PC’s mouse or the keyboard. When a call comes in, you can respond to the caller 
using either the telephone or a headset.

Note: You can use a headset so that your hands are free to use your PC.

The basic steps in processing an incoming call with Enterprise Edge Attendant 
Console include:

•

answering a call. Refer to 

•

finding the called person’s extension and placing it in the Target list box. Refer 
to 

•

transferring a call. Refer to 

Other telephone functions include:

•

parking the incoming call and paging the employee. Refer to 

•

linking and joining calls. Refer to 

 on page 56.

•

handling a callback call. Refer to 

•

making a call from the attendant’s extension. Refer to 

•

managing calls at the employee’s telephone. Refer to 

The following steps explain how you handle calls as an attendant using the 
Attendant window. For further information about and a diagram of the Attendant 
window, refer to 

The Attendant window has six Loop buttons that are used to answer calls.

Each Loop button can handle a single call in progress. The color of the Loop button 
changes depending on the activity. You can show or hide inactive Loop buttons by 
clicking Hide Loop Buttons on the View menu. If they are hidden, the Loop 
buttons appear only when a call occurs. When the Loop Overflow icon appears on 
the Status Bar there are more calls that the six indicated by the Loop buttons.

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