Nortel Networks P0908544 User Manual
Handling calls 47
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
2. Answer the call with your company greeting and determine from the caller to
whom they wish to speak. If you are answering a call from this number or
company for the first time, you can enter caller information. For further
information, refer to
company for the first time, you can enter caller information. For further
information, refer to
on page 36. If you
are not, refer to
To release or hang up a call:
1. Click the Release button.
The call disconnects and the Loop button becomes idle.
Finding the called person’s extension and placing it in the Target list box
After you answer a call, find and click the called extension to put it in the Target list
box.
box.
There are four ways to locate the correct extension when you are ready to process a
call, including:
call, including:
•
•
•
•
Using the Contacts boxes
The Contacts boxes contain the extension numbers and names of the three most
frequently called parties that the caller requests. These caller contacts are listed
from most frequently to least frequently called.
frequently called parties that the caller requests. These caller contacts are listed
from most frequently to least frequently called.
To the left of each Contact box is the current person status icon for that contact, and
to the right of each Contact box is that person’s telephone status icon.
to the right of each Contact box is that person’s telephone status icon.
To transfer a caller to one of the three most frequently called parties:
1. Double-click the telephone status icon.
The call is forwarded to that extension.