Nortel Networks P0908544 User Manual

Handling calls  51

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

To transfer a call to an outside number:

1. With an active incoming call on Enterprise Edge Attendant Console, in the 

Target list box type an outside telephone number.

2. Click the Link Transfer button.

The Loop button label shows Active, and the number in the Target list box is 
tone dialed.

3. Click the Release button and the incoming call transfers to the outside 

telephone number.
The Attendant disconnects from the call and the Loop button becomes idle.

Enterprise Edge Attendant Console lets you screen calls for the called person, place 
the calls on hold and park calls so that you can page the called person. You can also 
talk to the employee in intercom mode using Voice Call.

The Park/Page feature lets you place a call on Hold and page the employee. You can 
also use this method to page an employee when there is no active call.

To park a call and page an employee:

1. In the Target list box type the extension number of the called person.

If there is no active call and you want to page an employee, type or select the 
extension of the person being paged in the Target list box.

2. Click the Park/Page button.

The Page dialog box appears. The Page dialog box shows all parked calls and 
all page zones so that the called person can be paged.