Nortel Networks P0908544 User Manual

Handling calls  49

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

You can search for a name by department from the Full tab using the Department 
list box.

To search by department:

1. Click the arrow of the Department list box.

A list of departments associated with extensions appears in the list.

Note: Department names for each extension are created in the Edit Employee 

Information dialog box.

2. Click a department name from the list and the department name appears in the 

Department box.

3. Click the Find button.

All extensions that match the department appear in a list under the Full 
Directory tab view.

4. In the Directory list box, click the name of the employee being called.

The name appears in the Target list box.

5. After the search result is shown in the Full tab view, the BLF, Selected and 

Assigned tab views remain unchanged. To restore all names in the Full tab 
view, click the Show All button.

You can transfer an active call to an extension using the Contacts box, the Target 
list box or the Directory dialog box. You can also transfer a call to a voice message 
mailbox.