Nortel Networks P0908544 User Manual
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
Introduction to Enterprise Edge Attendant
Console
Enterprise Edge Attendant Console is an application that provides centralized call
management and call activity reporting capability to a business. Enterprise Edge
Enterprise Edge Attendant Console runs on one or more Pentium
management and call activity reporting capability to a business. Enterprise Edge
Enterprise Edge Attendant Console runs on one or more Pentium
®
Class personal
computers (PCs).
You can customize the way Enterprise Edge Attendant Console is set up to suit your
company’s call management requirements. A telephone attendant uses the
graphical user interface to:
company’s call management requirements. A telephone attendant uses the
graphical user interface to:
•
originate calls
•
answer and manage multiple calls
•
view a company’s name before answering the call
•
record, add and change caller information for future use
•
quickly access information about the caller
•
transfer calls to employees or their voice message mailbox
•
send the caller’s name to the employee’s Enterprise Edge telephone display
•
park calls and page employees
•
view information in a Directory about your company’s employees such as their
extension number, person status and telephone status
extension number, person status and telephone status
•
create and print reports showing how incoming calls are handled
•
view the status of all extensions in the company’s Enterprise Edge Attendant
Console system
Console system
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