Nortel Networks P0908544 User Manual
8 Introduction to Enterprise Edge Attendant Console
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
About this guide
This document describes how Enterprise Edge Enterprise Edge Attendant Console
works and how to use it in your company. The instructions in this guide are intended
for experienced PC users. The Enterprise Edge Attendant Console User Guide is
organized as follows:
works and how to use it in your company. The instructions in this guide are intended
for experienced PC users. The Enterprise Edge Attendant Console User Guide is
organized as follows:
Conventions
Naming of window components
Refer to
on page 25 for window terminology
used in this document.
Using the keyboard to navigate Enterprise Edge Attendant Console
You can use the keyboard to do many tasks quickly in Enterprise Edge Attendant
Console. There are three kinds of keyboard navigation. The first two types are
Windows standard while the third type is particular to Enterprise Edge Attendant
Console. They are:
Console. There are three kinds of keyboard navigation. The first two types are
Windows standard while the third type is particular to Enterprise Edge Attendant
Console. They are:
•
Access keys, which are the letters underlined in menu names and commands.
For more information, refer to
For more information, refer to
•
shortcut keys defined on the menus. For more information, refer to
•
commands initiated by pressing the Alt key and another key. For more
information, refer to
information, refer to
Introduction to Enterprise Edge
Attendant Console
Attendant Console
provides an overview of how this guide is organized,
offers references and discusses using shortcut keys and
right-click mouse capability.
offers references and discusses using shortcut keys and
right-click mouse capability.
Understanding
Enterprise Edge Attendant Console
Enterprise Edge Attendant Console
explains how Enterprise Edge works and explains the
features available with Enterprise Edge Attendant
Console.
features available with Enterprise Edge Attendant
Console.
Getting started
describes how to start, minimize, maximize and close
the Attendant component and how to change the
different Attendant setups.
the Attendant component and how to change the
different Attendant setups.
Working with the Attendant
window
window
explains the components of the Enterprise Edge
Attendant Console Attendant window.
Attendant Console Attendant window.
Handling calls
explains how an attendant answers and directs
incoming calls and how a person being called answers
and manages calls.
incoming calls and how a person being called answers
and manages calls.
Maintaining caller and employee
information
information
describes how you enter, edit and maintain caller and
employee information.
employee information.
Generating reports
explains how to use the Reports component to generate
and customize reports.
and customize reports.
Glossary
defines terms and acronyms used in this guide that are
relevant to Enterprise Edge Attendant Console.
relevant to Enterprise Edge Attendant Console.