Nortel Networks P0908544 User Manual

Generating reports  79

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

Use the Reports component to generate quality reports for analyzing telephone use 
at your organization. The following section provides the steps required to generate 
reports, including:

•

selecting the database

•

selecting a report type 

•

setting the report period

•

selecting employees and customers

•

creating and previewing the report

•

printing the report

Enterprise Edge Attendant Console stores information about telephone use in your 
organization in a special database. This database is used to generate the different 
types of reports. In most cases you use the database installed on the Enterprise Edge 
server system. However, if you make backups of the database for archiving 
purposes, Reports can use these backups as well. If you are generating reports from 
a PC that does not have the database stored, locate the database on the server PC 
through Network Neighborhood. Check with the System Administrator to ensure 
that the database is a shared file.

To load the database:

1. On the Reports window, at the Database option, click the Select button.

The Open dialog box appears.

2. In the File name box, type \\"name of server"\consoleservicedb

where "name of server" is the name of your Enterprise Edge server. If you do 
not know the name of ther server, ask your System Administrator.

3. Click the Open button.

4. Click ConsoleService.mdb

5. Click the Open button.

The database loads to your PC and the database path appears in the Current 
Database box.

6. Click the Close button on the top of the Reports window to return to the 

Attendant window.