Nortel Networks P0908544 User Manual

78  Generating reports

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

 

Use these options to define customers or employees to generate a report for.

The Employees and Customer options contain

Note: The All and Select options for Employees or Customers are available only 

if you select a valid database, if you select the report period, and if you select 
a Report Type that uses the category Employees or Customers.

From the Customer and Employee Selection dialog boxes, you can choose which 
Employees or Customers to include in a report.

The program records which items were selected in this dialog box the last time you 
created a report. When the dialog box opens, any items that were selected last time 
appear as selected. In this way, you can modify the list of selected items.

generates a report that includes data for members of the selected 
category (Employees or Customers).

generates a report that includes data for the members in the list 
box. If you click the Select option, the button under the selection 
list box (labeled either Customer or Employee) becomes available 
so you can make your selection.

list box

displays information if you select a subset of the customers and 
employees in your database. If you choose All, the list box is 
blank. The list box cannot be directly edited. If the selected list is 
long enough, you can scroll to view its contents. Use the buttons 
under the list box to change the contents of the list.

Customer/Employee 
option

access directories. The Employee and Customer options are 
active if you choose the Select option. Click these options to 
display either the Employee or Customer Record Selection dialog 
box, from which you can make your selection.
Note:

These options are available only if you choose a valid 

database, if you have select a Report Period (if required), if you 
select a Report Type that involves either Employees or Customers, 
and if you choose the Select option for the category.