Nortel Networks NN44200-313 User Manual
Configuring Automatic Call Distribution (LD 23)
23
3
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
For prompts not listed in the following table, press Enter to accept
the default.
Table 9
LD 16 - Configuring the Route Data Block
LD 16 - Configuring the Route Data Block
Prompt
Response
Notes
REQ
CHG
TYPE
rdb
CUST
xx
Customer number for CallPilot.
ROUTE
xxx
Enter the number of the route
you wish to modify.
you wish to modify.
DES
aaa
Description for the route.
IDEF
LOC
RCLS
EXT
4
To exit the overlay, enter ****.
Tech tip: To view all configured routes, enter LD 21. Enter PRT at
the REQ prompt, RDB, and then the customer number, and press
Enter through the remaining prompts. Use the capture text function
in hyperterminal to save a text file of the output.
the REQ prompt, RDB, and then the customer number, and press
Enter through the remaining prompts. Use the capture text function
in hyperterminal to save a text file of the output.
—End—
Configuring Automatic Call Distribution (LD 23)
Configure only one ACD agent queue to service CallPilot, unless you are
enabling the Symposium Voice Services Support feature. This queue holds
all the agents that correspond to DS0 channels on the CallPilot server.
enabling the Symposium Voice Services Support feature. This queue holds
all the agents that correspond to DS0 channels on the CallPilot server.
Step
Action
1
Connect to the PBX.
2
Enter LD 23.
3
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
For prompts not listed in the following table, press Enter to accept
the default.
Nortel CallPilot
Quickstart Guide
NN44200-313
01.02
Standard
5.0
19 May 2008
Copyright © 2007-2008, Nortel Networks
.