Promise Technology 4600 User Manual

SsuperSwap 4100 User Manual

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 LED is amber (yellow). 

Cause: There is one incident of voltage, temperature or fan speed is out of 
specification. The SuperSwap will still function.

Fix: Run the WebPAM software (on the FastTrak CD) and click on Enclosure 
View for specific information.

If you do not have WebPAM, check the following items:

•

All drive carriers are properly installed in the enclosure, even if they have no 
disk drive.

•

There are three separate direct connections from the power supply to the 
SuperSwap and no Y-cables are used. 

•

Compare the capacity of your Power Supply against the wattage required by 
your PC plus the disk drives installed in the SuperSwap 4600. Upgrade your 
Power Supply if necessary.

•

Both fans are turning (run the PC with the cover off).

•

Air space around the fans. Relocate cables and wires as needed.

•

Check the temperature of each disk drive (with the PC powered down).

 LED is red. 

Cause: There are multiple incidents of voltage, temperature or fan speed out of 
specification. The SuperSwap is failing.

Fix: Run the WebPAM software (on the FastTrak CD) and click on Enclosure 
View for specific information. 

Cause: The 12V or 5V supplies to SuperSwap are incorrect.

Fix: Power down the PC, open the case and check the power connections to 
SuperSwap. There should be three separate direct connections from the power 
supply to the SuperSwap. Do not use any Y-cables on the power connectors. 
Compare the capacity of your Power Supply against the wattage required by your 
PC plus the disk drives installed in the SuperSwap 4600. Upgrade your Power 
Supply if necessary.

Cause: One of the fans is turning too slowly, WebPAM reports them by number.

Fix: Power down the PC and open the case. Disconnect and remove the 
SuperSwap enclosure. Remove and replace the faulty fan. The top fan is Fan 1. 
The bottom fan is Fan 2.