Promise Technology M200f User Manual
297
Chapter 9: Support
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Frequently Asked Questions (below)
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Limited Warranty (page 302)
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Returning product for repair (page 303)
Frequently Asked Questions
What kind of disk drives can I use with VTrak?
VTrak supports 1.5 and 3.0 GB/s Serial ATA disk drives.
Can I take the disk drives from my UltraTrak, put them into the VTrak and
keep my disk array or logical drive intact?
keep my disk array or logical drive intact?
Yes. UltraTrak and early VTrak subsystems used a proprietary method of
disk metadata, stored in the reserve sector of each physical drive. VTrak M-
Class uses the industry-standard DDF and has a metadata-to-DDF
conversion feature. To use the conversion feature, you must restart the
VTrak M-Class after installing disk drives from an older system.
disk metadata, stored in the reserve sector of each physical drive. VTrak M-
Class uses the industry-standard DDF and has a metadata-to-DDF
conversion feature. To use the conversion feature, you must restart the
VTrak M-Class after installing disk drives from an older system.
If you plan to move Parallel ATA (PATA) disk drives to VTrak M-Class,
contact your Promise distributor to obtain PATA-to-SATA adapters. You must
install an adapter onto the VTrak’s drive carrier for each PATA disk drive you
want to connect to VTrak’s SATA disk drive interface.
contact your Promise distributor to obtain PATA-to-SATA adapters. You must
install an adapter onto the VTrak’s drive carrier for each PATA disk drive you
want to connect to VTrak’s SATA disk drive interface.
Note that if you move the disk drives from the VTrak M-Class to the older
subsystems, they will not recognize your disk array or logical drive.
subsystems, they will not recognize your disk array or logical drive.
Can I use my existing SCSI card with VTrak M-Class?
Yes, if your VTrak is a M500p, M300p or M200p model. However, for best
performance results, use an Ultra320 SCSI card.
performance results, use an Ultra320 SCSI card.
How can I tell when the VTrak has fully booted?
When the VTrak is fully booted up, the Power and FRU LEDs will light up
green. If a disk array is present, the Logical Drive LED will light up green
also. The Controller LED blinks five times, once per second; goes dark for
ten seconds; then blinks five times again.
green. If a disk array is present, the Logical Drive LED will light up green
also. The Controller LED blinks five times, once per second; goes dark for
ten seconds; then blinks five times again.
Why does VTrak come with a Command Line Utility?
First, to assign your VTrak an IP address in order for the WebPAM
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.