ZyXEL Communications VSG-1000 User Manual
VSG-1000 Vantage Service Gateway
15-2
Troubleshooting
15.2 Console Port
I cannot access the VSG through the console port.
Table 15-4 Troubleshooting Console Port
STEPS CORRECTIVE
ACTION
1
Check to see if the VSG is connected to your computer using a console cable.
2
Check to see if the communications program is
configured correctly. Set the communication parameters
as stated here.
configured correctly. Set the communication parameters
as stated here.
Emulation: auto detect
Baud Rate: 9600 bps
No Parity, 8 data bits, 1 stop bit
Flow Control: None
Baud Rate: 9600 bps
No Parity, 8 data bits, 1 stop bit
Flow Control: None
3
Make sure you entered the correct username and password. The default username is “admin” and the
default password is “1234”. The username and password are case-sensitive.
If you have forgotten your administrator username and/or password, refer to Section 15.5.
default password is “1234”. The username and password are case-sensitive.
If you have forgotten your administrator username and/or password, refer to Section 15.5.
15.3 Web Configurator
I cannot access the web configurator.
Table 15-5 Troubleshooting Web Configurator
STEPS CORRECTIVE
ACTION
1
Make sure you are connected to the VSG on the WAN. You cannot configure the VSG on the LAN.
2
Make sure you are using the correct WAN IP address. Check the WAN IP address of the VSG in the
SMT.
SMT.
3
Make sure you entered the correct username and password. The default username is “admin” and the
default password is “1234”. The username and password are case-sensitive.
If you have forgotten your administrator username and/or password, refer to Section 15.5.
default password is “1234”. The username and password are case-sensitive.
If you have forgotten your administrator username and/or password, refer to Section 15.5.
4
Ping the VSG from your computer on the WAN.
If you cannot ping the VSG, check the IP addresses of the VSG and your computer. Make sure that both
IP addresses are in the same subnet.
If you cannot ping the VSG, check the IP addresses of the VSG and your computer. Make sure that both
IP addresses are in the same subnet.
The web configurator does not display properly.
Table 15-6 Troubleshooting Internet Browser Display
STEPS CORRECTIVE
ACTION
1
Make sure you are using either Internet Explorer (version 5.0 and later) or Netscape Navigator
(version 6.0 and later).
(version 6.0 and later).
2
Delete the temporary web files and log in again.
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. When a
Delete Files window displays, select Delete all offline content and click OK. (Steps may vary
depending on the version of your Internet browser.)
In Netscape, click Edit, Preference. Under Advanced category, click Cache. Click Clear Memory
Cache and Clear Disk Cache. (Steps may vary depending on the version of your Internet browser.)
In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. When a
Delete Files window displays, select Delete all offline content and click OK. (Steps may vary
depending on the version of your Internet browser.)
In Netscape, click Edit, Preference. Under Advanced category, click Cache. Click Clear Memory
Cache and Clear Disk Cache. (Steps may vary depending on the version of your Internet browser.)
15.4 Internet Access
A subscriber cannot connect to the Internet through the VSG.