Advantech 5000 Series User Manual
Product Warranty
Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for
one year from the date of purchase.
products will be free from defects in materials and workmanship for
one year from the date of purchase.
This warranty does not apply to any products which have been
repaired or altered by other than repair personnel authorized by
Advantech, or which have been subject to misuse, abuse, accident
or improper installation. Advantech assumes no liability as a
consequence of such events under the terms of this Warranty.
Because of Advantech’s high quality-control standards and
rigorous testing, most of our customers never need to use our
repair service. If an Advantech product ever does prove defective,
it will be repaired or replaced at no charge during the warranty
period. For out-of-warranty repairs, you will be billed according to
the cost of replacement materials, service time and freight. Please
consult your dealer for more details.
repaired or altered by other than repair personnel authorized by
Advantech, or which have been subject to misuse, abuse, accident
or improper installation. Advantech assumes no liability as a
consequence of such events under the terms of this Warranty.
Because of Advantech’s high quality-control standards and
rigorous testing, most of our customers never need to use our
repair service. If an Advantech product ever does prove defective,
it will be repaired or replaced at no charge during the warranty
period. For out-of-warranty repairs, you will be billed according to
the cost of replacement materials, service time and freight. Please
consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered
(e.g. type of PC, CPU speed, Advantech products used, other
hardware and software used etc.). Note anything abnormal and
list any on-screen messages you get when the problem occurs.
hardware and software used etc.). Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, you have to
request an RAM number. When requesting an RMA (Return
Material Authorization) number, please access ADVANTECH's
RMA website: http://www.advantech.com.tw/rma. If the web
sever is shut down, please contact our office directly. You
should fill in the "Problem Repair Form", describing in detail
the application environment, configuration, and problems
encountered. Note that error descriptions such as "does not
work" and "failure" are so general that we are then required to
apply our internal standard repair process.
Material Authorization) number, please access ADVANTECH's
RMA website: http://www.advantech.com.tw/rma. If the web
sever is shut down, please contact our office directly. You
should fill in the "Problem Repair Form", describing in detail
the application environment, configuration, and problems
encountered. Note that error descriptions such as "does not
work" and "failure" are so general that we are then required to
apply our internal standard repair process.