Nortel Networks 1005r User Manual

Outlining maintenance and diagnostics activities

Standard 1.10

22

CallPilot

The maintenance and diagnostic activities discussed in this guide are 
divided into two groups of activities:

„

troubleshooting and diagnostics (identifying the cause of system 
problems and resolving them)

„

performing hardware maintenance 

This guide is for administrators, technicians, and engineers responsible 
for maintaining a CallPilot server. This guide assumes that you have 
basic computing skills and are familiar with the necessary safety 
procedures. 

If you cannot resolve your system problems with the resources described 
in this guide, you can also refer to the Troubleshooting Guide (555-7101-
501).

Note: Nortel continually updates the Troubleshooting Guide. It is 
available from the Partner Information Center (PIC) at 

www.nortel.com/pic

. 

For information about restarting, shutting down, and powering up the 
CallPilot server, see the Installation and Configuration Task List (555-
7101-210). You can be asked to perform one or more of these tasks while 
maintaining your server.

Your CallPilot server comes preinstalled with the Windows operating 
system and CallPilot server software. If your CallPilot server no longer 
functions because of a software problem, you may need to reinstall the 
CallPilot software or rebuild the system. 

Note: If you load the firmware on the server, both power supplies and 
hard drives must be connected and the hard drives must be online. If a 
failure occurs on any of these components it is not reported by the server 
LEDs or by ISM.