Secure Computing Sidewinder Version 5.1.0.02 User Manual
A
Troubleshooting
A-1
A
A
P P E N D I X
A
Troubleshooting
About this appendix
This appendix provides a summary of troubleshooting techniques
available for resolving Soft-PK and Sidewinder VPN connection
problems. This appendix addresses the following topics:
available for resolving Soft-PK and Sidewinder VPN connection
problems. This appendix addresses the following topics:
Soft-PK Log
Viewer
Viewer
The Log Viewer displays the communications log, a diagnostic tool
that lists the IKE negotiations that occur during the authentication
phase. This is a very useful tool when you cannot correctly establish a
VPN connection. (However, a good log viewer does not replace a
carefully set up VPN security association.)
that lists the IKE negotiations that occur during the authentication
phase. This is a very useful tool when you cannot correctly establish a
VPN connection. (However, a good log viewer does not replace a
carefully set up VPN security association.)
Note: The Log Viewer shows only ISAKMP and IKE messages, it does not show audit
messages for all traffic flow through the VPN.
messages for all traffic flow through the VPN.
To start the Log Viewer, right-click the Soft-PK icon or select it from
the Start menu.
the Start menu.
Figure A-1. Log Viewer
window on Soft-PK
IMPORTANT: This information is not saved. Unless you freeze and save or print this
information, it will be cleared by ongoing negotiations.
information, it will be cleared by ongoing negotiations.