RCA 360 User Manual

4   Support

E-DOC-CTC-20031204-0011 v2.0

4.4 Troubleshooting

Configuration problems

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider 
a hardware reset to factory defaults as described in 

.

Troubleshooting table

Following table may help you determine the nature of the problem, and provides some 
plausible solutions:

Problem

Solution

SpeedTouch™ does not work.
(none of the LEDs light up)

Make sure that the SpeedTouch™ is plugged 
into an power socket outlet.

Make sure that you are using the correct 
power supply for your SpeedTouch™ device.

Make sure the power button on the Speed-
Touch™ is pushed in.

LAN LED does not light up.
Link integrity/Activity LED of 
Ethernet port does not light up. 

Make sure that the Ethernet cable is securely 
connected to the 10/100Base-T port.

Make sure that you are using the correct 
cable type for your Ethernet equipment.

No Line synchronization achieved. 
DSL LED off or flashing.

Check whether the central splitter or dedi-
cated filters are installed correctly and that 
the correct line is patched to your Speed-
Touch™ line port.

Make sure that ADSL service is enabled on 
the telephone line the SpeedTouch™ is 
connected to.

In case of ADSL/POTS (ADSL/PSTN) 
services at your premises, ONLY use a 
SpeedTouch™ ADSL/POTS variant. 

 
In case of ADSL/ISDN services at your local 
premises, ONLY use a SpeedTouch™ ADSL/
ISDN variant.

Bad regular telephone service

Check whether a central splitter or dedi-
cated filters are installed properly.