TP-LINK AC1750 User Manual

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Appendix B: 
Troubleshooting
T1  How do I restore my modem router’s configuration to its factory 
default settings?
With the modem router powered on, press and hold down the WPS/RESET button on the 
rear panel of the modem router for 8 seconds until all LEDs turn back on momentarily, 
then release the button.
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-
configure the modem router.
T2  What can I do if I forgot my password?
Web Management page password:
Restore the modem router to its factory default settings and then set a new password 
using 1-15 characters.
Wireless Network password:
1   
The default Wireless Password/PIN is printed on the product label of the modem 
router.
2   If the default wireless password has been changed, log into the modem router’s web 
management page and go to 
Basic 
Wireless
 to retrieve or reset your password.
T3  What can I do if  I cannot log into the modem router’s web management 
page?
•  Make sure the modem router connects to the computer correctly and the 
corresponding LED indicator(s) light up.
•  Make sure the IP address of your computer is configured to obtain an IP address 
automatically  and obtain DNS server address automatically.
•  Make sure the default access you input is right.
•  Check your computer’s settings:
1 )  Go to 
Start 
Control Panel  
Network and Internet
, and click 
View network 
status and tasks
;
2 )  Click 
Internet Options
 on the bottom left;
3 )  Click 
Connections
, select 
Never dial a connection
;