ZyXEL Communications ISG50 User Manual

 Chapter 31 Auto-attendant

ISG50 User’s Guide

• Direct a call to an extension. “Dial 1 to reach the operator.”
• Direct a caller to the next menu. “Dial 2 to reach the sales department.” 
• Allow the caller to listen to the current menu again. “Dial 3 to listen to this menu again.”
• Allow the caller to go back to the previous menu. “Dial 4 to go back to the previous menu.” (Not 

available for the first menu.) 

The caller dials the number specified in the prompt to navigate through the auto-attendant’s 
menus. When configuring auto-attendant, you must choose a number that the caller should dial 
and an associated function for that option. The following example shows the options you can assign 
when the caller dials 1 as he or she moves through your customized auto-attendant.   

Auto-Attendant Menus

When a caller dials 1 in Menu-1, you can direct them to an extension (A), move them to the next 
menu (B) or allow them to hear the menu again (C). The same options are available in Menu-2 
with the addition of going back to Menu-1 (D). 

Use this screen to configure the default auto-attendant used by all trunks when a custom auto-
attendant does not exist or apply. These settings are used if a custom auto-attendant is not 
assigned.

1

Menu-2

1

Menu-3

 Menu-1

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