ZyXEL Communications ISG50 User Manual
Chapter 38 ACD
ISG50 User’s Guide
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1
Create at least 2 agent identities in the ACD system (
) to ultimately
receive incoming calls after they have been routed by the ISG50. You can click Configuration >
PBX > ACD > Agent to open this screen.
PBX > ACD > Agent to open this screen.
2
Define at least 1 skill in the ACD system (
). The rules defined here will
help the ISG50 properly route calls to the agent identities created in step 1. You can click
Configuration > PBX > ACD > Skill to open this screen.
Configuration > PBX > ACD > Skill to open this screen.
3
Finally, link the skill with your auto-attendant by forwarding calls from it to the skill you created in
step 2 (
step 2 (
). You can click the Add or Edit icon in the Configuration >
PBX > Outbound Line Management > Auto-Attendant > Customized screen and then click
the Office Hour tab to open this screen.
the Office Hour tab to open this screen.