ZyXEL Communications ISG50 User Manual

 Chapter 38 ACD

ISG50 User’s Guide

Each field is described in the following table.

Use this screen to create or edit an agent’s settings.

Click either the Add or Edit icons in the Agent List screen to display the options as shown next.

Agent List > Agent Setting

Each field is described in the following table.

ACD > Agent List

Add

Click this to create a new entry. 

Edit

Double-click an entry or select it and click Edit to open a screen where you can 
modify it. 

Remove

To remove an entry, select it and click Remove. The ISG50 confirms you want to 
remove it before doing so.

#

This field is a sequential value, and it is not associated with a specific entry.

Agent ID

This indicates the identification number of the agent.

Agent Name

This indicates the name of the agent.

Description

This displays a brief description about the agent.

Agent List > Agent Setting

Agent ID

Enter an identification number for this agent. It can be 3~20 digits (0-9). No 
spaces, underscores, or hyphens are allowed. This number cannot overlap with 
existing extension numbers.

An agent must use this ID to log into the ACD system.

Note: To get a login prompt, enter the feature code ***03 on your phone’s keypad. 

You can also use this code to log out later.

Password

Enter a password for this agent. It can be any combination of 1~32 digits (0-9). 
No spaces, underscores, or hyphens are allowed.

An agent must use this password to log into the ACD system.

Note: To get a login prompt, enter the feature code ***03 on your phone’s keypad. 

You can also use this code to log out later.