ZyXEL Communications ISG50 User Manual

Chapter 38 ACD

ISG50 User’s Guide

Use this screen to manage hunt groups on the ISG50. To access this screen, click Configuration > 
PBX > ACD > Hunt Group.

Configuration > PBX > ACD > Hunt Group

Each field is described in the following table.

Member

This list indicates all members who are assigned to this skill. When adding or 
editing an entry select the member from the drop-down list. 

Priority

The priority indicates to which agent incoming calls are routed first. When adding 
or editing an entry type the priority (1 highest to 5 lowest).

If multiple agents share the same priority, then the Ring Strategy applies first 
to the highest priority group, then if all those agents are engaged it applies to 
the next group, and so on.

OK

Click OK to save your customized settings and exit this screen.

Cancel

Click Cancel to exit this screen without saving.

Add Skill (continued)

Configuration > PBX > ACD > Hunt Group

Add

Click this to create a new entry. 

Edit

Double-click an entry or select it and click Edit to modify it. 

Remove

To remove an entry, select it and click Remove. The ISG50 confirms you want to 
remove it before doing so.

#

This field is a sequential value, and it is not associated with a specific entry.

Hunt Group 
Number

This field displays the number you have to dial to call the extensions in this hunt 
group. 

Hunt Group Name This field displays the name of the hunt group. 

Description

This field displays the description of the hunt group.