ZyXEL Communications ISG50 User Manual
Chapter 38 ACD
ISG50 User’s Guide
563
38.5.1 The Add/Edit Hunt Group Screen
The screens for editing or adding Hunt groups on the ISG50 contain the same fields. Click the Add
(or Edit) icon in the Hunt Group configuration screen to view the screen as shown.
(or Edit) icon in the Hunt Group configuration screen to view the screen as shown.
Figure 377
Add Hunt Group
Each field is described in the following table.
Table 210
Add Hunt Group
LABEL
DESCRIPTION
Hunt Group
Number
Number
Type the number you have to dial to call the extensions in this hunt group.
Hunt Group Name Enter a name for this hunt group.
Description
Type a description for this hunt group.
Ring Strategy
Select the method for the ISG50 to decide the ring order of the hunt groups
extensions.
extensions.
•
Least Recent - This action rings the agent associated with this skill who was
least recently called.
•
Round Robin - This strategy takes turns ringing each available agent
associated with this skill.
•
Fewest Calls - This strategy rings the agents who have received the fewest
number of calls, in order, from lowest to highest.
•
Random - This strategy rings a random extension.
•
Ring All - This strategy rings all extensions at the same time until one
answers.