ZyXEL Communications ISG50 User Manual

Chapter 38 ACD

ISG50 User’s Guide

Click either the Add or Edit icon in the Skill Menu screen to display the options as shown next.

Add Skill Menu 

Each field is described in the following table.  

Use this screen to create or edit a skill menu action.

Add Skill Menu

Skill Menu

Enter a name for this skill menu. 

Description

Enter a description for this skill menu. 

Add

Click this to create a new entry. 

Edit

Double-click an entry or select it and click Edit to open a screen where you can 
modify it. 

Remove

To remove an entry, select it and click Remove. The ISG50 confirms you want to 
remove it before doing so.

#

This field is a sequential value, and it is not associated with a specific entry.

Code

This column indicates the keypad code that a caller can press to engage the 
associated action. 

Action

This column indicates the action that happens when a caller presses an 
associated keypad code. The action is linked to the skills created on the 
Configuration > PBX > ACD > Skill screen.

OK

Click OK to save your customized settings and exit this screen.

Cancel

Click Cancel to exit this screen without saving.