ZyXEL Communications ISG50 User Manual
Chapter 38 ACD
ISG50 User’s Guide
567
Click either the Add or Edit icons in the Skill Menu Add or Edit screen to display the options as
shown next.
shown next.
Figure 380
Add Skill Menu Action
Each field is described in the following table.
Table 213
Add Skill Menu Action
LABEL
DESCRIPTION
Code
Select a keypad code that a caller can press to engage the associated action. A
single code can only be used once within a skill menu.
single code can only be used once within a skill menu.
Action
Select an action that happens when a caller presses an associated keypad code.
The action is linked to the skills created on the Configuration > PBX > ACD >
Skill screen.
The action is linked to the skills created on the Configuration > PBX > ACD >
Skill screen.
OK
Click OK to save your customized settings and exit this screen.
Cancel
Click Cancel to exit this screen without saving.